Correct HAR Log Collection

A HAR log (HAR file) is a file containing a record of network interactions between your browser and a website or web application. It is used to diagnose page loading issues, network errors, and performance problems. Technical support often requests a HAR file to analyze network requests and responses in order to identify the cause of the problem. 

1. Preparation

• Close all tabs and browsers, leaving only the tab with the ASL BELGISI Personal Account open.

• If other browsers or windows are running, they must be closed.

2. Clear Cache and Cookies

• Press the key combination Ctrl + F5.

• Clear the browser's CACHE and Cookies.

3. Step-by-step Collection Instructions

• Open the Personal Account page.

• Press the F12 key (developer mode).

• Go to the Network tab.

• Perform the action that causes the error.

• Save the HAR log showing the error and send it to ASL BELGISI Support Service